@import "https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800;900&display=swap";:root{--bg:#080810;--surface:#0f0f1a;--surface2:#141428;--surface3:#1a1a35;--border:#ffffff0f;--border-hover:#ffffff1f;--green:#00ff87;--green-dim:#00ff871a;--green-glow:0 0 20px #00ff874d;--purple:#7c3aed;--purple-dim:#7c3aed26;--orange:#ff6b35;--orange-dim:#ff6b3526;--text:#f0f0ff;--text-secondary:#88a;--muted:#4a4a6a;--danger:#ff4757;--danger-dim:#ff475726;--font:"Inter", system-ui, sans-serif;--sidebar-w:260px}*,:before,:after{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-size:14px;line-height:1.5}#root{width:100%;min-height:100vh}.sidebar{width:var(--sidebar-w);border-right:1px solid var(--border);z-index:40;background:#0a0a18;flex-direction:column;height:100vh;display:flex;position:fixed;top:0;left:0;overflow:hidden}.sidebar-logo{border-bottom:1px solid var(--border);align-items:center;gap:12px;padding:22px 20px 20px;display:flex}.sidebar-logo-icon{width:40px;height:40px;color:var(--green);background:linear-gradient(135deg,#00ff8733,#7c3aed33);border:1px solid #00ff8740;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;display:flex;box-shadow:0 0 16px #00ff8726}.sidebar-logo-text{color:var(--text);letter-spacing:-.4px;font-size:15px;font-weight:800;line-height:1.1}.sidebar-logo-sub{color:var(--green);text-transform:uppercase;letter-spacing:1.2px;opacity:.8;margin-top:2px;font-size:9px;font-weight:700}.sidebar-nav{flex-direction:column;flex:1;gap:2px;padding:16px 12px;display:flex;overflow:hidden auto}.sidebar-link{color:var(--text-secondary);border-left:2px solid #0000;border-radius:10px;align-items:center;gap:11px;padding:10px 13px;font-size:13.5px;font-weight:500;text-decoration:none;transition:background .18s,color .18s,border-color .18s;display:flex;position:relative}.sidebar-link:hover{color:var(--text);background:#ffffff0a;border-left-color:#ffffff1a}.sidebar-link.active{color:var(--green);border-left-color:var(--green);background:linear-gradient(135deg,#00ff871f,#7c3aed14);font-weight:600;box-shadow:inset 0 0 20px #00ff870a}.sidebar-link-icon{opacity:.85;flex-shrink:0;justify-content:center;align-items:center;width:20px;display:flex}.sidebar-link.active .sidebar-link-icon{opacity:1}.sidebar-bottom{border-top:1px solid var(--border);flex-direction:column;gap:8px;padding:14px 12px 18px;display:flex}.sidebar-user{background:var(--surface2);border:1px solid var(--border);border-radius:10px;align-items:center;gap:10px;padding:10px 12px;display:flex}.sidebar-user-avatar{background:linear-gradient(135deg, var(--purple), var(--green));color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:12px;font-weight:700;display:flex}.sidebar-user-email{color:var(--text-secondary);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:11.5px;overflow:hidden}.sidebar-signout{color:var(--muted);cursor:pointer;font-size:13px;font-weight:500;font-family:var(--font);text-align:left;background:0 0;border:none;border-radius:10px;align-items:center;gap:9px;width:100%;padding:9px 13px;transition:background .15s,color .15s;display:flex}.sidebar-signout:hover{background:var(--danger-dim);color:var(--danger)}.page-header{margin-bottom:28px}.page-title{letter-spacing:-.6px;background:linear-gradient(135deg, var(--text) 40%, var(--green));-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text;font-size:26px;font-weight:800;line-height:1.2}.page-subtitle{color:var(--text-secondary);margin-top:5px;font-size:13px}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:28px;display:grid}.stat-card{background:var(--surface);border:1px solid var(--border);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-radius:16px;padding:20px 22px;transition:transform .2s,border-color .2s,box-shadow .2s;position:relative;overflow:hidden}.stat-card:before{content:"";background:linear-gradient(90deg, var(--green), var(--purple));opacity:.6;height:2px;position:absolute;top:0;left:0;right:0}.stat-card:hover{border-color:var(--border-hover);transform:translateY(-2px);box-shadow:0 8px 32px #0000004d}.stat-card-header{justify-content:space-between;align-items:center;margin-bottom:14px;display:flex}.stat-card-icon{border-radius:10px;justify-content:center;align-items:center;width:38px;height:38px;display:flex}.stat-card-icon.green{background:var(--green-dim);color:var(--green)}.stat-card-icon.purple{background:var(--purple-dim);color:var(--purple)}.stat-card-icon.orange{background:var(--orange-dim);color:var(--orange)}.stat-card-icon.red{background:var(--danger-dim);color:var(--danger)}.stat-label{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.6px;margin-bottom:6px;font-size:11px;font-weight:600}.stat-value{color:var(--text);letter-spacing:-.8px;font-size:30px;font-weight:800;line-height:1}.stat-value.green{color:var(--green)}.stat-value.orange{color:var(--orange)}.stat-value.purple{color:var(--purple)}.stat-trend{align-items:center;gap:4px;margin-top:8px;font-size:11px;font-weight:600;display:flex}.stat-trend.up{color:var(--green)}.stat-trend.down{color:var(--danger)}.table-wrap{background:var(--surface);border:1px solid var(--border);border-radius:16px;overflow:hidden}table{border-collapse:collapse;width:100%}thead tr{background:var(--surface2);border-bottom:1px solid var(--border)}th{text-align:left;color:var(--muted);text-transform:uppercase;letter-spacing:.7px;white-space:nowrap;padding:12px 18px;font-size:10.5px;font-weight:700}td{color:var(--text);border-bottom:1px solid #ffffff08;padding:14px 18px;font-size:13.5px}tbody tr:last-child td{border-bottom:none}tbody tr{transition:background .12s}tbody tr:hover{background:#ffffff06}.avatar{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:12px;font-weight:700;display:flex}.avatar-green{background:var(--green-dim);color:var(--green);border:1px solid #00ff8733}.avatar-purple{background:var(--purple-dim);color:var(--purple);border:1px solid #7c3aed33}.avatar-orange{background:var(--orange-dim);color:var(--orange);border:1px solid #ff6b3533}.cell-with-avatar{align-items:center;gap:11px;display:flex}.cell-name{color:var(--text);font-weight:600}.cell-sub{color:var(--text-secondary);margin-top:1px;font-size:11.5px}.badge{letter-spacing:.2px;white-space:nowrap;border-radius:20px;align-items:center;padding:3px 10px;font-size:11px;font-weight:600;display:inline-flex}.badge-green{background:var(--green-dim);color:var(--green);border:1px solid #00ff8733;box-shadow:0 0 8px #00ff871a}.badge-orange{background:var(--orange-dim);color:var(--orange);border:1px solid #ff6b3533}.badge-red{background:var(--danger-dim);color:var(--danger);border:1px solid #ff475733}.badge-gray{color:var(--text-secondary);border:1px solid var(--border);background:#ffffff0f}.badge-purple{background:var(--purple-dim);color:#a78bfa;border:1px solid #7c3aed40}.badge-amber{color:#fbbf24;background:#fbbf241f;border:1px solid #fbbf2433}.btn{cursor:pointer;font-size:13px;font-weight:600;font-family:var(--font);white-space:nowrap;border:none;border-radius:10px;align-items:center;gap:7px;padding:9px 18px;text-decoration:none;transition:all .18s;display:inline-flex}.btn:disabled{opacity:.45;cursor:not-allowed}.btn-primary{background:linear-gradient(135deg, var(--green), #00cc6a);color:#000;box-shadow:0 0 16px #00ff8740}.btn-primary:hover:not(:disabled){box-shadow:var(--green-glow);transform:translateY(-1px)}.btn-ghost{color:var(--text);border:1px solid var(--border);background:#ffffff0d}.btn-ghost:hover:not(:disabled){border-color:var(--border-hover);background:#ffffff17}.btn-danger{background:var(--danger-dim);color:var(--danger);border:1px solid #ff475740}.btn-danger:hover:not(:disabled){background:#ff475740}.btn-sm{border-radius:8px;padding:5px 12px;font-size:12px}.card{background:var(--surface);border:1px solid var(--border);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-radius:16px}.card-body{padding:22px}.card-title{color:var(--text);letter-spacing:-.2px;margin-bottom:14px;font-size:14px;font-weight:700}.form-group{margin-bottom:18px}.form-label{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;margin-bottom:7px;font-size:11.5px;font-weight:600;display:block}.form-input{background:var(--surface2);border:1.5px solid var(--border);width:100%;color:var(--text);font-size:14px;font-family:var(--font);border-radius:10px;outline:none;padding:11px 14px;transition:border-color .15s,box-shadow .15s}.form-input:focus{border-color:var(--green);box-shadow:0 0 0 3px #00ff8714}.form-input::placeholder{color:var(--muted)}.alert-error{background:var(--danger-dim);color:var(--danger);border:1px solid #ff475740;border-radius:10px;margin-bottom:16px;padding:11px 15px;font-size:13px}.alert-success{background:var(--green-dim);color:var(--green);border:1px solid #00ff8740;border-radius:10px;margin-bottom:16px;padding:11px 15px;font-size:13px}.login-page{background:var(--bg);justify-content:center;align-items:center;width:100%;min-height:100vh;padding:20px;display:flex;position:relative;overflow:hidden}.login-bg-icons{pointer-events:none;z-index:0;position:absolute;inset:0;overflow:hidden}.login-bg-icon{border-radius:28px;justify-content:center;align-items:center;animation:8s ease-in-out infinite floatIcon;display:flex;position:absolute}.login-bg-icon:first-child{color:#00ff8780;background:#00ff8712;border:1px solid #00ff8726;width:110px;height:110px;animation-duration:9s;animation-delay:0s;top:8%;left:6%;box-shadow:0 0 60px #00ff871f}.login-bg-icon:nth-child(2){color:#7c3aed99;background:#7c3aed14;border:1px solid #7c3aed2e;width:80px;height:80px;animation-duration:11s;animation-delay:1s;top:20%;right:8%;box-shadow:0 0 50px #7c3aed26}.login-bg-icon:nth-child(3){color:#ff6b3580;background:#ff6b3512;border:1px solid #ff6b3526;width:95px;height:95px;animation-duration:10s;animation-delay:2s;bottom:15%;left:10%;box-shadow:0 0 55px #ff6b351f}.login-bg-icon:nth-child(4){color:#00ff8766;background:#00ff870f;border:1px solid #00ff871f;width:70px;height:70px;animation-duration:12s;animation-delay:3s;bottom:25%;right:12%;box-shadow:0 0 40px #00ff871a}.login-bg-icon:nth-child(5){color:#7c3aed66;background:#7c3aed0f;border:1px solid #7c3aed1f;width:60px;height:60px;animation-duration:13s;animation-delay:.5s;top:50%;left:3%;box-shadow:0 0 35px #7c3aed1a}.login-bg-icon:nth-child(6){color:#00ff8759;background:#00ff870d;border:1px solid #00ff871a;width:85px;height:85px;animation-duration:10s;animation-delay:1.5s;top:5%;right:25%;box-shadow:0 0 45px #00ff8714}.login-bg-icon:nth-child(7){color:#ff6b3566;background:#ff6b350f;border:1px solid #ff6b351f;width:65px;height:65px;animation-duration:14s;animation-delay:2.5s;bottom:8%;left:30%;box-shadow:0 0 38px #ff6b351a}.login-bg-icon:nth-child(8){color:#7c3aed80;background:#7c3aed12;border:1px solid #7c3aed26;width:75px;height:75px;animation-duration:9s;animation-delay:4s;top:35%;right:4%;box-shadow:0 0 42px #7c3aed1f}@keyframes floatIcon{0%,to{opacity:.7;transform:translateY(0)rotate(0)}33%{opacity:1;transform:translateY(-18px)rotate(3deg)}66%{opacity:.8;transform:translateY(8px)rotate(-2deg)}}.login-card{-webkit-backdrop-filter:blur(24px);z-index:1;background:#0f0f1ad9;border:1px solid #ffffff14;border-radius:24px;width:100%;max-width:420px;padding:44px;position:relative;overflow:hidden;box-shadow:0 24px 80px #000000b3,0 0 0 1px #ffffff0a}.login-card:before{content:"";background:linear-gradient(90deg, var(--green), var(--purple), var(--orange));height:2px;position:absolute;top:0;left:0;right:0}.login-logo{align-items:center;gap:13px;margin-bottom:32px;display:flex}.login-logo-icon{width:52px;height:52px;color:var(--green);background:linear-gradient(135deg,#00ff8733,#7c3aed33);border:1px solid #00ff874d;border-radius:16px;flex-shrink:0;justify-content:center;align-items:center;display:flex;box-shadow:0 0 28px #00ff8740}.login-title{color:var(--text);letter-spacing:-.5px;font-size:22px;font-weight:800;line-height:1.1}.login-subtitle{color:var(--text-secondary);margin-top:3px;font-size:12px;font-weight:500}.price-input{background:var(--surface2);border:1.5px solid var(--green);width:76px;color:var(--text);font-size:12px;font-family:var(--font);border-radius:7px;outline:none;padding:5px 8px;box-shadow:0 0 8px #00ff8726}.styled-select{background:var(--surface2);border:1.5px solid var(--border);color:var(--text);font-size:12px;font-family:var(--font);cursor:pointer;border-radius:8px;outline:none;padding:6px 10px;transition:border-color .15s}.styled-select:focus{border-color:var(--green)}.section-header{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.section-title{color:var(--text);letter-spacing:-.2px;font-size:14px;font-weight:700}.empty-state{text-align:center;color:var(--muted);padding:48px 24px;font-size:13px}.loading-row td{text-align:center;color:var(--muted);padding:40px;font-size:13px}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--surface3);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--muted)}.chat-list{height:100%;overflow-y:auto}.chat-list-loading,.chat-list-empty{height:100%;color:var(--text-secondary);flex-direction:column;justify-content:center;align-items:center;padding:40px 20px;font-size:14px;display:flex}.loading-spinner{border:3px solid var(--border);border-top-color:var(--green);border-radius:50%;width:32px;height:32px;margin-bottom:12px;animation:.8s linear infinite spin}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.chat-list-item{border-bottom:1px solid var(--border);cursor:pointer;align-items:center;gap:12px;padding:14px 16px;transition:background .15s;display:flex;position:relative}.chat-list-item:hover{background:#ffffff08}.chat-list-item.selected{border-left:3px solid var(--green);background:#00ff8714}.chat-avatar{background:linear-gradient(135deg, var(--purple), var(--green));color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:42px;height:42px;font-size:16px;font-weight:700;display:flex}.chat-info{flex:1;min-width:0;overflow:hidden}.chat-header{justify-content:space-between;align-items:center;margin-bottom:4px;display:flex}.chat-user-name{color:var(--text);white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:600;overflow:hidden}.chat-time{color:var(--text-secondary);white-space:nowrap;margin-left:8px;font-size:11px}.chat-meta{align-items:center;gap:8px;display:flex}.chat-user-email{color:var(--text-secondary);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.chat-sla-warning{color:var(--danger);flex-shrink:0;align-items:center;display:flex}.chat-unread-badge{background:var(--green);color:#000;border-radius:11px;flex-shrink:0;justify-content:center;align-items:center;min-width:22px;height:22px;padding:0 6px;font-size:11px;font-weight:700;display:flex}.ticket-list{height:100%;overflow-y:auto}.ticket-list-loading,.ticket-list-empty{height:100%;color:var(--text-secondary);flex-direction:column;justify-content:center;align-items:center;padding:40px 20px;font-size:14px;display:flex}.ticket-list-item{border-bottom:1px solid var(--border);cursor:pointer;padding:16px 16px 16px 20px;transition:background .15s;position:relative}.ticket-list-item:hover{background:#ffffff08}.ticket-list-item.selected{background:#00ff8714}.ticket-priority-bar{width:4px;position:absolute;top:0;bottom:0;left:0}.ticket-priority-bar.priority-high{background:var(--danger)}.ticket-priority-bar.priority-medium{background:#fbbf24}.ticket-priority-bar.priority-low{background:var(--green)}.ticket-content{flex-direction:column;gap:8px;display:flex}.ticket-header{justify-content:space-between;align-items:center;display:flex}.ticket-badges{align-items:center;gap:6px;display:flex}.ticket-priority-badge,.ticket-status-badge{letter-spacing:.3px;border-radius:4px;padding:2px 8px;font-size:10px;font-weight:700}.ticket-priority-badge.priority-high{background:var(--danger-dim);color:var(--danger);border:1px solid #ff47574d}.ticket-priority-badge.priority-medium{color:#fbbf24;background:#fbbf241f;border:1px solid #fbbf244d}.ticket-priority-badge.priority-low{background:var(--green-dim);color:var(--green);border:1px solid #00ff874d}.ticket-status-badge.status-open{color:#3b82f6;background:#3b82f61f;border:1px solid #3b82f64d}.ticket-status-badge.status-in-progress{color:#fbbf24;background:#fbbf241f;border:1px solid #fbbf244d}.ticket-status-badge.status-resolved{background:var(--green-dim);color:var(--green);border:1px solid #00ff874d}.ticket-status-badge.status-closed{color:#9ca3af;background:#6b72801f;border:1px solid #6b72804d}.ticket-time{color:var(--text-secondary);white-space:nowrap;font-size:11px}.ticket-subject{color:var(--text);text-overflow:ellipsis;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:0;font-size:14px;font-weight:600;line-height:1.4;display:-webkit-box;overflow:hidden}.ticket-creator{justify-content:space-between;align-items:center;gap:8px;display:flex}.ticket-creator-name{color:var(--text-secondary);white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.ticket-sla-warning{color:var(--danger);white-space:nowrap;align-items:center;gap:4px;font-size:11px;font-weight:600;display:flex}.chat-detail{flex-direction:column;height:100%;display:flex}.chat-detail-loading{height:100%;color:var(--text-secondary);flex-direction:column;justify-content:center;align-items:center;display:flex}.chat-detail-header{border-bottom:1px solid var(--border);background:var(--surface2);justify-content:space-between;align-items:center;padding:20px 24px;display:flex}.chat-detail-user{align-items:center;gap:12px;display:flex}.chat-detail-avatar{background:linear-gradient(135deg, var(--purple), var(--green));color:#fff;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;font-size:18px;font-weight:700;display:flex}.chat-detail-name{color:var(--text);margin:0 0 2px;font-size:16px;font-weight:700}.chat-detail-email{color:var(--text-secondary);margin:0;font-size:13px}.chat-detail-meta{align-items:center;gap:12px;display:flex}.chat-detail-sla-warning{background:var(--danger-dim);color:var(--danger);border-radius:8px;align-items:center;gap:6px;padding:6px 12px;font-size:12px;font-weight:600;display:flex}.chat-detail-messages{flex-direction:column;flex:1;gap:16px;padding:20px 24px;display:flex;overflow-y:auto}.chat-message{gap:12px;max-width:70%;display:flex}.chat-message.agent{flex-direction:row-reverse;align-self:flex-end}.chat-message-avatar{background:linear-gradient(135deg, var(--purple), var(--green));color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:14px;font-weight:700;display:flex}.chat-message.agent .chat-message-avatar{background:linear-gradient(135deg, var(--green), #00cc6a)}.chat-message-content{flex:1;min-width:0}.chat-message-header{align-items:center;gap:8px;margin-bottom:4px;display:flex}.chat-message-sender{color:var(--text);font-size:12px;font-weight:600}.chat-message-time{color:var(--text-secondary);font-size:11px}.chat-message-auto-badge{background:var(--purple-dim);color:var(--purple);letter-spacing:.5px;border-radius:4px;padding:2px 6px;font-size:9px;font-weight:700}.chat-message-text{background:var(--surface2);color:var(--text);word-wrap:break-word;border-radius:12px;padding:12px 16px;font-size:14px;line-height:1.5}.chat-message.agent .chat-message-text{background:#00ff871a;border:1px solid #00ff8733}.chat-message-file{background:var(--surface3);border:1px solid var(--border);color:var(--text);border-radius:8px;align-items:center;gap:8px;margin-top:8px;padding:10px 14px;font-size:13px;text-decoration:none;transition:background .15s;display:flex}.chat-message-file:hover{background:#ffffff0d}.chat-message-file-size{color:var(--text-secondary);font-size:11px}.chat-typing-indicator{align-items:center;gap:12px;display:flex}.chat-typing-avatar{background:linear-gradient(135deg, var(--purple), var(--green));color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:14px;font-weight:700;display:flex}.chat-typing-dots{background:var(--surface2);border-radius:12px;gap:4px;padding:12px 16px;display:flex}.chat-typing-dots span{background:var(--text-secondary);border-radius:50%;width:8px;height:8px;animation:1.4s infinite typing}.chat-typing-dots span:nth-child(2){animation-delay:.2s}.chat-typing-dots span:nth-child(3){animation-delay:.4s}@keyframes typing{0%,60%,to{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-8px)}}.chat-detail-input{border-top:1px solid var(--border);background:var(--surface2);padding:16px 24px}.chat-upload-progress{background:var(--surface3);border-radius:2px;height:4px;margin-bottom:12px;position:relative;overflow:hidden}.chat-upload-progress-bar{background:var(--green);height:100%;transition:width .3s}.chat-upload-progress span{color:var(--text-secondary);font-size:11px;position:absolute;top:-20px;right:8px}.chat-input-wrapper{align-items:center;gap:8px;display:flex}.chat-attach-btn,.chat-send-btn{background:var(--surface3);width:40px;height:40px;color:var(--text);cursor:pointer;border:none;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;transition:all .15s;display:flex}.chat-attach-btn:hover:not(:disabled){background:#ffffff1a}.chat-send-btn{background:var(--green);color:#000}.chat-send-btn:hover:not(:disabled){background:#00cc6a;box-shadow:0 0 16px #00ff874d}.chat-attach-btn:disabled,.chat-send-btn:disabled{opacity:.4;cursor:not-allowed}.chat-input{background:var(--surface3);border:1.5px solid var(--border);color:var(--text);font-size:14px;font-family:var(--font);border-radius:10px;outline:none;flex:1;padding:11px 16px;transition:border-color .15s}.chat-input:focus{border-color:var(--green)}.chat-input::placeholder{color:var(--muted)}.chat-input:disabled{opacity:.5;cursor:not-allowed}.chat-escalate-btn{border:1px solid var(--orange,#f59e0b);color:var(--orange,#f59e0b);cursor:pointer;background:0 0;border-radius:6px;align-items:center;gap:5px;padding:5px 10px;font-size:12px;transition:background .15s;display:flex}.chat-escalate-btn:hover:not(:disabled){background:#f59e0b1a}.chat-escalate-btn.escalated{border-color:var(--text-muted,#888);color:var(--text-muted,#888);cursor:default}.chat-escalate-btn:disabled{opacity:.6;cursor:not-allowed}.chat-escalate-form{background:#f59e0b0d;border-bottom:1px solid #f59e0b33;padding:10px 16px}.chat-escalate-notes{background:var(--bg-card,#1a1a2e);width:100%;color:var(--text,#e0e0e0);resize:none;box-sizing:border-box;border:1px solid #f59e0b66;border-radius:6px;padding:8px;font-size:13px}.chat-escalate-actions{gap:8px;margin-top:8px;display:flex}.chat-escalate-confirm-btn{background:var(--orange,#f59e0b);color:#000;cursor:pointer;border:none;border-radius:6px;padding:5px 12px;font-size:12px}.chat-escalate-confirm-btn:disabled{opacity:.6;cursor:not-allowed}.chat-escalate-cancel-btn{border:1px solid var(--border,#333);color:var(--text,#e0e0e0);cursor:pointer;background:0 0;border-radius:6px;padding:5px 12px;font-size:12px}.chat-resolve-btn{border:1px solid var(--green,#00ff87);color:var(--green,#00ff87);cursor:pointer;background:0 0;border-radius:6px;padding:5px 10px;font-size:12px;transition:background .15s}.chat-resolve-btn:hover{background:#00ff871a}.chat-error-toast{color:#f87171;background:#ef444426;border:1px solid #ef44444d;border-radius:6px;justify-content:space-between;align-items:center;margin:8px 16px;padding:8px 14px;font-size:13px;display:flex}.chat-error-toast button{color:#f87171;cursor:pointer;background:0 0;border:none;padding:0 4px;font-size:14px}.ticket-detail{flex-direction:column;height:100%;display:flex;overflow-y:auto}.ticket-detail-loading{height:100%;color:var(--text-secondary);flex-direction:column;justify-content:center;align-items:center;display:flex}.ticket-detail-header{border-bottom:1px solid var(--border);background:var(--surface2);padding:24px}.ticket-detail-title-section{margin-bottom:16px}.ticket-detail-title{color:var(--text);margin:0 0 8px;font-size:20px;font-weight:700;line-height:1.3}.ticket-detail-meta{color:var(--text-secondary);flex-wrap:wrap;align-items:center;gap:12px;font-size:13px;display:flex}.ticket-detail-id{background:var(--surface3);border-radius:4px;padding:3px 8px;font-family:monospace;font-size:12px}.ticket-detail-controls{gap:16px;display:flex}.ticket-control-group{flex-direction:column;gap:6px;display:flex}.ticket-control-group label{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;font-size:11px;font-weight:600}.ticket-control-select{background:var(--surface3);border:1.5px solid var(--border);color:var(--text);font-size:13px;font-family:var(--font);cursor:pointer;border-radius:8px;outline:none;padding:8px 12px;font-weight:600;transition:border-color .15s}.ticket-control-select:focus{border-color:var(--green)}.ticket-sla-info{background:var(--surface);border-bottom:1px solid var(--border);gap:20px;padding:16px 24px;display:flex}.ticket-sla-item{color:var(--text-secondary);align-items:center;gap:8px;font-size:13px;display:flex}.ticket-sla-breach{background:var(--danger-dim);color:var(--danger);letter-spacing:.5px;border-radius:4px;padding:2px 8px;font-size:10px;font-weight:700}.ticket-description{border-bottom:1px solid var(--border);padding:24px}.ticket-description h4{color:var(--text);text-transform:uppercase;letter-spacing:.5px;margin:0 0 12px;font-size:13px;font-weight:700}.ticket-description p{color:var(--text);white-space:pre-wrap;margin:0;font-size:14px;line-height:1.6}.ticket-messages{flex:1;padding:24px;overflow-y:auto}.ticket-messages h4{color:var(--text);text-transform:uppercase;letter-spacing:.5px;margin:0 0 16px;font-size:13px;font-weight:700}.ticket-messages-list{flex-direction:column;gap:16px;display:flex}.ticket-message{background:var(--surface2);border:1px solid var(--border);border-radius:12px;padding:16px}.ticket-message-header{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.ticket-message-author{align-items:center;gap:10px;display:flex}.ticket-message-avatar{background:linear-gradient(135deg, var(--purple), var(--green));color:#fff;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;font-size:13px;font-weight:700;display:flex}.ticket-message-author-name{color:var(--text);font-size:14px;font-weight:600}.ticket-message-auto-badge{background:var(--purple-dim);color:var(--purple);letter-spacing:.5px;border-radius:4px;margin-left:8px;padding:2px 6px;font-size:9px;font-weight:700}.ticket-message-time{color:var(--text-secondary);font-size:12px}.ticket-message-content{color:var(--text);white-space:pre-wrap;font-size:14px;line-height:1.6}.ticket-message-file{background:var(--surface3);border:1px solid var(--border);color:var(--text);border-radius:8px;align-items:center;gap:8px;width:fit-content;margin-top:12px;padding:10px 14px;font-size:13px;text-decoration:none;transition:background .15s;display:flex}.ticket-message-file:hover{background:#ffffff0d}.ticket-message-file-size{color:var(--text-secondary);font-size:11px}.ticket-reply-section{border-top:1px solid var(--border);background:var(--surface2);padding:20px 24px}.ticket-upload-progress{background:var(--surface3);border-radius:2px;height:4px;margin-bottom:12px;position:relative;overflow:hidden}.ticket-upload-progress-bar{background:var(--green);height:100%;transition:width .3s}.ticket-upload-progress span{color:var(--text-secondary);font-size:11px;position:absolute;top:-20px;right:8px}.ticket-reply-wrapper{gap:10px;display:flex}.ticket-attach-btn{background:var(--surface3);width:44px;height:44px;color:var(--text);cursor:pointer;border:none;border-radius:10px;flex-shrink:0;justify-content:center;align-self:flex-start;align-items:center;transition:all .15s;display:flex}.ticket-attach-btn:hover:not(:disabled){background:#ffffff1a}.ticket-attach-btn:disabled{opacity:.4;cursor:not-allowed}.ticket-reply-input{background:var(--surface3);border:1.5px solid var(--border);color:var(--text);font-size:14px;font-family:var(--font);resize:vertical;border-radius:10px;outline:none;flex:1;min-height:80px;padding:12px 16px;transition:border-color .15s}.ticket-reply-input:focus{border-color:var(--green)}.ticket-reply-input::placeholder{color:var(--muted)}.ticket-reply-input:disabled{opacity:.5;cursor:not-allowed}.ticket-send-btn{background:var(--green);color:#000;font-size:14px;font-weight:600;font-family:var(--font);cursor:pointer;border:none;border-radius:10px;flex-shrink:0;align-self:flex-start;align-items:center;gap:8px;padding:12px 20px;transition:all .15s;display:flex}.ticket-send-btn:hover:not(:disabled){background:#00cc6a;box-shadow:0 0 16px #00ff874d}.ticket-send-btn:disabled{opacity:.4;cursor:not-allowed}.ticket-escalate-btn{border:1px solid var(--orange,#f59e0b);color:var(--orange,#f59e0b);cursor:pointer;background:0 0;border-radius:6px;align-items:center;gap:5px;padding:6px 12px;font-size:12px;transition:background .15s;display:flex}.ticket-escalate-btn:hover:not(:disabled){background:#f59e0b1a}.ticket-escalate-btn.escalated{border-color:var(--text-muted,#888);color:var(--text-muted,#888);cursor:default}.ticket-escalate-btn:disabled{opacity:.6;cursor:not-allowed}.ticket-escalate-form{background:#f59e0b0d;border-bottom:1px solid #f59e0b33;padding:12px 20px}.ticket-escalate-notes{background:var(--bg-card,#1a1a2e);width:100%;color:var(--text,#e0e0e0);resize:none;box-sizing:border-box;border:1px solid #f59e0b66;border-radius:6px;padding:8px;font-size:13px}.ticket-escalate-actions{gap:8px;margin-top:8px;display:flex}.ticket-escalate-confirm-btn{background:var(--orange,#f59e0b);color:#000;cursor:pointer;border:none;border-radius:6px;padding:6px 14px;font-size:12px}.ticket-escalate-confirm-btn:disabled{opacity:.6;cursor:not-allowed}.ticket-escalate-cancel-btn{border:1px solid var(--border,#333);color:var(--text,#e0e0e0);cursor:pointer;background:0 0;border-radius:6px;padding:6px 14px;font-size:12px}.agent-presence{position:relative}.agent-presence-toggle{background:var(--surface);border:1.5px solid var(--border);color:var(--text);font-size:13px;font-weight:600;font-family:var(--font);cursor:pointer;border-radius:10px;align-items:center;gap:10px;padding:10px 16px;transition:all .15s;display:flex}.agent-presence-toggle:hover{border-color:var(--border-hover);background:#ffffff0d}.agent-presence-count{white-space:nowrap}.agent-presence-indicator{border-radius:50%;flex-shrink:0;width:8px;height:8px}.agent-presence-indicator.online{background:var(--green);box-shadow:0 0 8px #00ff8780}.agent-presence-indicator.offline{background:var(--muted)}.agent-presence-backdrop{z-index:49;position:fixed;inset:0}.agent-presence-dropdown{background:var(--surface);border:1px solid var(--border);z-index:50;border-radius:12px;flex-direction:column;width:320px;max-height:400px;display:flex;position:absolute;top:calc(100% + 8px);right:0;overflow:hidden;box-shadow:0 8px 32px #0006}.agent-presence-header{border-bottom:1px solid var(--border);background:var(--surface2);justify-content:space-between;align-items:center;padding:16px 18px;display:flex}.agent-presence-header h4{color:var(--text);margin:0;font-size:14px;font-weight:700}.agent-presence-online-count{color:var(--text-secondary);font-size:12px}.agent-presence-list{max-height:340px;overflow-y:auto}.agent-presence-empty{text-align:center;color:var(--text-secondary);padding:40px 20px;font-size:13px}.agent-presence-item{border-bottom:1px solid #ffffff08;justify-content:space-between;align-items:center;padding:12px 18px;transition:background .15s;display:flex}.agent-presence-item:hover{background:#ffffff08}.agent-presence-item:last-child{border-bottom:none}.agent-presence-item-left{flex:1;align-items:center;gap:12px;min-width:0;display:flex}.agent-presence-status{border-radius:50%;flex-shrink:0;width:10px;height:10px}.agent-presence-status.online{background:var(--green);box-shadow:0 0 8px #00ff8780}.agent-presence-status.offline{background:var(--muted)}.agent-presence-info{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.agent-presence-name{color:var(--text);white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;overflow:hidden}.agent-presence-time{color:var(--text-secondary);font-size:11px}.agent-presence-capacity{flex-shrink:0}.agent-presence-capacity-text{background:var(--surface3);color:var(--text-secondary);border-radius:6px;padding:4px 8px;font-family:monospace;font-size:11px;font-weight:600}@media (width<=768px){.agent-presence-dropdown{width:280px}}.search-bar{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:20px;display:flex}.search-input-wrapper{flex:1;align-items:center;min-width:250px;display:flex;position:relative}.search-input-wrapper svg{color:var(--text-secondary);pointer-events:none;position:absolute;left:14px}.search-input{background:var(--surface);border:1.5px solid var(--border);width:100%;color:var(--text);font-size:14px;font-family:var(--font);border-radius:10px;outline:none;padding:11px 14px 11px 42px;transition:border-color .15s,box-shadow .15s}.search-input:focus{border-color:var(--green);box-shadow:0 0 0 3px #00ff8714}.search-input::placeholder{color:var(--muted)}.search-filters{align-items:center;gap:8px;display:flex}.search-filters svg{color:var(--text-secondary)}.search-filter-select{background:var(--surface);border:1.5px solid var(--border);color:var(--text);font-size:13px;font-family:var(--font);cursor:pointer;border-radius:8px;outline:none;padding:9px 12px;font-weight:500;transition:border-color .15s}.search-filter-select:focus{border-color:var(--green)}.search-filter-select:hover{border-color:var(--border-hover)}@media (width<=768px){.search-bar{flex-direction:column;align-items:stretch}.search-input-wrapper{min-width:100%}.search-filters{flex-wrap:wrap}.search-filter-select{flex:1;min-width:120px}}.analytics-dashboard{background:#f5f5f5;min-height:100vh;padding:24px}.analytics-header{justify-content:space-between;align-items:center;margin-bottom:24px;display:flex}.analytics-header h2{color:#333;margin:0;font-size:28px;font-weight:600}.analytics-date-filter{align-items:center;gap:12px;display:flex}.analytics-date-select{cursor:pointer;background:#fff;border:1px solid #ddd;border-radius:6px;padding:8px 16px;font-size:14px}.analytics-custom-dates{align-items:center;gap:8px;display:flex}.analytics-date-input{border:1px solid #ddd;border-radius:6px;padding:8px 12px;font-size:14px}.analytics-section{background:#fff;border-radius:12px;margin-bottom:24px;padding:24px;box-shadow:0 2px 4px #0000000d}.analytics-section h3{color:#333;margin:0 0 20px;font-size:20px;font-weight:600}.analytics-metrics-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;display:grid}.analytics-metric-card{background:#f9f9f9;border:2px solid #0000;border-radius:8px;align-items:center;gap:16px;padding:20px;transition:all .2s;display:flex}.analytics-metric-card:hover{border-color:#2196f3;transform:translateY(-2px)}.analytics-metric-card.analytics-metric-warning{background:#fff3e0}.analytics-metric-icon{font-size:32px}.analytics-metric-content{flex:1}.analytics-metric-value{color:#333;margin-bottom:4px;font-size:28px;font-weight:700;line-height:1}.analytics-metric-label{color:#666;font-size:13px;font-weight:500}.analytics-priority-chart{padding:12px 0}.analytics-priority-bar{flex-direction:column;gap:16px;display:flex}.analytics-priority-item{flex-direction:column;gap:8px;display:flex}.analytics-priority-label{justify-content:space-between;align-items:center;display:flex}.analytics-priority-badge{border-radius:4px;padding:4px 12px;font-size:12px;font-weight:600}.analytics-priority-badge.high{color:#c62828;background:#ffebee}.analytics-priority-badge.medium{color:#ef6c00;background:#fff3e0}.analytics-priority-badge.low{color:#2e7d32;background:#e8f5e9}.analytics-priority-count{color:#333;font-size:18px;font-weight:600}.analytics-priority-bar-fill{border-radius:4px;height:24px;transition:width .3s}.analytics-priority-item.priority-high .analytics-priority-bar-fill{background:linear-gradient(90deg,#ef5350 0%,#e53935 100%)}.analytics-priority-item.priority-medium .analytics-priority-bar-fill{background:linear-gradient(90deg,#ffa726 0%,#fb8c00 100%)}.analytics-priority-item.priority-low .analytics-priority-bar-fill{background:linear-gradient(90deg,#66bb6a 0%,#43a047 100%)}.analytics-agent-table{overflow-x:auto}.analytics-agent-table table{border-collapse:collapse;width:100%}.analytics-agent-table th{text-align:left;color:#666;text-transform:uppercase;letter-spacing:.5px;background:#f5f5f5;padding:12px;font-size:13px;font-weight:600}.analytics-agent-table td{color:#333;border-bottom:1px solid #eee;padding:16px 12px;font-size:14px}.analytics-agent-table tr:last-child td{border-bottom:none}.analytics-performance-rating{font-size:16px}.analytics-no-data{text-align:center;color:#999;font-style:italic}.analytics-ai-metrics{grid-template-columns:1fr 2fr;align-items:center;gap:32px;display:grid}.analytics-ai-gauge{justify-content:center;display:flex}.analytics-gauge-container{width:200px;height:120px}.analytics-gauge-svg{width:100%;height:100%}.analytics-ai-stats{grid-template-columns:repeat(3,1fr);gap:16px;display:grid}.analytics-ai-stat{text-align:center;background:#f9f9f9;border-radius:8px;padding:16px}.analytics-ai-stat-value{color:#4caf50;margin-bottom:8px;font-size:32px;font-weight:700}.analytics-ai-stat-label{color:#666;font-size:13px;font-weight:500}.analytics-loading,.analytics-error{flex-direction:column;justify-content:center;align-items:center;gap:16px;min-height:400px;display:flex}.loading-spinner{border:4px solid #f3f3f3;border-top-color:#2196f3;border-radius:50%;width:40px;height:40px;animation:1s linear infinite spin}.analytics-error button{color:#fff;cursor:pointer;background:#2196f3;border:none;border-radius:6px;padding:10px 24px;font-size:14px;font-weight:500;transition:background .2s}.analytics-error button:hover{background:#1976d2}@media (width<=768px){.analytics-dashboard{padding:16px}.analytics-header{flex-direction:column;align-items:flex-start;gap:16px}.analytics-metrics-grid,.analytics-ai-metrics,.analytics-ai-stats{grid-template-columns:1fr}}.escalation-loading,.escalation-empty{color:var(--text-muted,#888);flex-direction:column;justify-content:center;align-items:center;gap:12px;padding:60px 20px;display:flex}.escalation-empty-icon{font-size:40px}.escalation-empty h3{color:var(--text,#e0e0e0);margin:0;font-size:16px}.escalation-empty p{margin:0;font-size:13px}.escalation-panel{padding:16px}.escalation-header{color:var(--orange,#f59e0b);border-bottom:1px solid var(--border,#333);align-items:center;gap:8px;margin-bottom:16px;padding-bottom:12px;font-size:15px;font-weight:600;display:flex}.escalation-list{flex-direction:column;gap:12px;display:flex}.escalation-item{background:var(--bg-card,#1a1a2e);border:1px solid #f59e0b4d;border-radius:10px;padding:14px 16px}.escalation-item-header{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:6px;display:flex}.escalation-item-title{flex:1;align-items:center;gap:8px;display:flex}.escalation-subject{color:var(--text,#e0e0e0);margin:0;font-size:14px;font-weight:600}.escalation-item-meta{color:var(--text-muted,#888);white-space:nowrap;align-items:center;gap:4px;font-size:12px;display:flex}.escalation-creator{color:var(--text-muted,#888);margin-bottom:10px;font-size:12px}.escalation-notes{border-left:3px solid var(--orange,#f59e0b);background:#f59e0b14;border-radius:0 6px 6px 0;margin-bottom:12px;padding:8px 12px}.escalation-notes strong{color:var(--orange,#f59e0b);font-size:12px}.escalation-notes p{color:var(--text,#e0e0e0);margin:4px 0 0;font-size:13px}.escalation-item-footer{justify-content:space-between;align-items:center;display:flex}.escalation-status{text-transform:uppercase;color:var(--text-muted,#888);background:#ffffff14;border-radius:4px;padding:3px 8px;font-size:11px;font-weight:600}.escalation-status.status-open{color:#60a5fa;background:#3b82f626}.escalation-status.status-in_progress{color:#fbbf24;background:#f59e0b26}.escalation-status.status-resolved{color:#4ade80;background:#22c55e26}.escalation-resolve-btn{border:1px solid var(--green,#00ff87);color:var(--green,#00ff87);cursor:pointer;background:0 0;border-radius:6px;padding:6px 14px;font-size:12px;transition:background .15s}.escalation-resolve-btn:hover{background:#00ff871a}.escalation-priority-badge{white-space:nowrap;border-radius:4px;padding:2px 6px;font-size:10px;font-weight:700}.escalation-priority-badge.priority-high{color:#f87171;background:#ef444426}.escalation-priority-badge.priority-medium{color:#fbbf24;background:#f59e0b26}.escalation-priority-badge.priority-low{color:#4ade80;background:#22c55e26}.support-dashboard{width:100%;max-width:100%}.support-header{justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:24px;display:flex}.support-tabs{border-bottom:1px solid var(--border);gap:8px;margin-bottom:20px;padding-bottom:0;display:flex}.support-tab{color:var(--text-secondary);cursor:pointer;font-size:14px;font-weight:600;font-family:var(--font);background:0 0;border:none;border-bottom:2px solid #0000;align-items:center;gap:8px;padding:12px 20px;transition:all .2s;display:flex;position:relative;bottom:-1px}.support-tab:hover{color:var(--text);background:#ffffff08}.support-tab.active{color:var(--green);border-bottom-color:var(--green)}.support-tab-icon{font-size:18px}.support-split-view{gap:20px;height:calc(100vh - 320px);min-height:600px;display:flex}.support-list-panel{background:var(--surface);border:1px solid var(--border);border-radius:16px;flex-direction:column;width:30%;min-width:320px;display:flex;overflow:hidden}.support-detail-panel{background:var(--surface);border:1px solid var(--border);border-radius:16px;flex-direction:column;flex:1;display:flex;overflow:hidden}.support-empty-state{text-align:center;height:100%;color:var(--text-secondary);flex-direction:column;justify-content:center;align-items:center;padding:40px;display:flex}.support-empty-icon{opacity:.5;margin-bottom:16px;font-size:64px}.support-empty-state h3{color:var(--text);margin-bottom:8px;font-size:18px;font-weight:700}.support-empty-state p{color:var(--text-secondary);font-size:14px}@media (width<=1200px){.support-split-view{flex-direction:column;height:auto}.support-list-panel{width:100%;min-height:400px}.support-detail-panel{min-height:600px}}@media (width<=768px){.support-header{flex-direction:column}.support-tabs{-webkit-overflow-scrolling:touch;overflow-x:auto}.support-tab{white-space:nowrap}.support-list-panel{min-width:100%}}